Warranty Policy

1. Warranty Coverage

Products sold by HKKO Electronics may come with a manufacturer warranty, supplier warranty, or HKKO Electronics warranty depending on the product category.

Warranty coverage applies only to defects arising from normal use and does not cover damage caused by misuse or external factors.

2. Warranty Period

The warranty period varies depending on the product type, brand, and supplier terms.

The applicable warranty period will be communicated at the time of purchase or provided with the product documentation.

3. What the Warranty Covers

Where applicable, the warranty may cover:

• Manufacturing defects
• Faults caused by defective components
• Product performance issues under normal usage conditions
• Repairs or replacement of defective parts (subject to inspection)

4. What the Warranty Does Not Cover

Warranty coverage does not apply to:

• Physical damage such as cracks, dents, or broken parts
• Water or liquid damage
• Damage caused by accidents, misuse, or improper handling
• Unauthorized repairs, modifications, or opening of the product
• Damage caused by power fluctuations or improper electrical connection
• Normal wear and tear
• Lost accessories, packaging, or personal data stored on devices

5. Warranty Claim Process

To make a warranty claim, customers must:

1. Contact HKKO Electronics customer support
2. Provide proof of purchase
3. Provide product details, including serial number where applicable
4. Submit the product for inspection

All warranty claims are subject to verification before approval.

6. Repair or Replacement

After inspection, HKKO Electronics may provide:

• Repair of the product
• Replacement of defective parts
• Replacement of the product where applicable and available

The final resolution depends on the condition of the product and warranty terms.

7. Data Responsibility

Customers are responsible for backing up personal data before submitting devices for repair.

HKKO Electronics is not responsible for loss of personal files, data, applications, or settings during repair or replacement.

8. Third-Party Products

For products covered directly by a manufacturer warranty, customers may be referred to the authorized service provider or manufacturer according to the applicable warranty process.

9. Warranty Limitations

HKKO Electronics reserves the right to decline warranty claims where the product does not meet the warranty requirements stated in this policy.

10. Contact Us

For warranty support, please contact:

HKKO Electronics
Email: hkkoelectronics@gmail.com

Thank you for choosing HKKO Electronics.