Return & Refund Policy

1. Return Period

Customers may request a return within 7–14 days from the date of purchase or delivery, depending on the product category and applicable warranty conditions.

Requests made after this period may not be accepted.

2. Return Requirements

To qualify for a return:

• The product must be in its original condition
• The product must not have physical damage, misuse, or unauthorized repairs
• Original packaging, accessories, manuals, and proof of purchase should be provided where applicable
• The product must pass inspection by HKKO Electronics before approval

3. Eligible Returns

Returns may be accepted for:

• Products received with manufacturing defects
• Incorrect products delivered by HKKO Electronics
• Products damaged during delivery (subject to verification)

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items damaged after purchase due to customer misuse
• Products without original packaging or accessories
• Items that have been modified, repaired, or altered by unauthorized persons
• Products affected by software changes, activation, or registration where applicable
• Special-order or customized products

5. Exchange Policy

Where approved, HKKO Electronics may offer an exchange for the same product or a replacement product of similar value, subject to availability.

If a replacement is unavailable, another solution may be discussed with the customer.

6. Refund Policy

Approved refunds will be processed after the returned product has been inspected and approved.

Refunds may be issued through the original payment method or another agreed method.

Processing times may vary depending on the payment provider.

7. Warranty Claims

Products covered by a manufacturer or HKKO Electronics warranty must follow the applicable warranty process.

Customers may be required to provide:

• Proof of purchase
• Product serial number (where applicable)
• Details of the issue

8. Delivery and Return Costs

If the return is due to an error by HKKO Electronics or a confirmed product defect, reasonable return arrangements may be considered.

For other returns, the customer may be responsible for return-related costs.

9. Inspection and Approval

All returned products are subject to inspection. HKKO Electronics reserves the right to decline returns that do not meet the requirements stated in this policy.

10. Contact Us

For return requests or customer support, please contact:

HKKO Electronics
Email: hkkoelectronics@gmail.com